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Topic: Deposit issue

 
user
August 22, 2017, 2:59 pm
I got this message: "Deposit received: The level of confidence of your deposit is too low - awaiting one confirmation". So how long does it take to get my BTC? Thanks )
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user
Gustavo ☆☆☆☆☆
2017-08-22 17:49:02
Hello,

You need one bitcoin network (the bitcoin blockchain) confirmation to get your deposit. We don't manage the blockchain confirmation.
I am sorry but if the blockchain network is slow, we cannot do anything. Next time send with more fee to get a faster
blockchain confirmation.
You can follow the blockchain status there : https://blockchain.info/unconfirmed-transactions
(The normal is between 5k and 12k transactions)

I cant predict the time either.

Kind Regards,
Gustavo
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